Blue Serprint - New York

Training Event Details:


Host: Midtown Manhattan SBDC
Blue Serprint
10/19/2017 6:00 PM - 8:00 PM
Presented by Emre Veral, Professor of Management This presentation offers a simple-to-use and implement tool understanding the service process: Service blueprints are tangible, visual documents that lay out where and how customers and companies interact. They facilitate companies to put themselves in their customers’ shoes to find out what’s working, what’s not, and what needs to be changed. Click Here to register
Phone: 646 312 4790
sbdc@baruch.cuny.edu

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Language assistance services are available for limited English proficient individuals. Special arrangements for persons with disabilities can be made by calling the SBDC at least two weeks in advance.